Shipping Policy

Last Updated: November 21, 2025

Thank you for shopping with Eternal Stoke. We work hard to make sure your order arrives safely and on time.

 

Processing Times

All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email after your order is placed and a second email with tracking information once your order ships.

 

Shipping Rates & Delivery Estimates

 

United States

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Shipping rates are calculated at checkout based on your location and order weight.

 

International Shipping

International delivery times vary by destination, usually 7–21 business days.

Customers are responsible for any customs fees, duties, or taxes required by their country.

 

Tracking Your Order

Once your order ships, a tracking number will be sent to your email.

Please allow 24–48 hours for tracking updates to begin showing movement in the system.

 

Lost, Delayed, or Stolen Packages

Eternal Stoke is not responsible for:

• Packages marked as delivered but not received

• Shipping delays caused by the carrier

• Incorrect addresses entered at checkout

 

If your package appears lost or stolen, please contact the shipping carrier first. If further assistance is needed, email us and we will do our best to help.

 

Incorrect or Incomplete Addresses

If you entered the wrong address, contact us within 12 hours of placing your order.

After this window, changes may not be possible if the order has already begun processing.

 

 

Returned-to-Sender Packages

If a package is returned to us due to an incorrect address or being unclaimed, the customer is responsible for the cost of reshipment.

 

 

Shipping to P.O. Boxes

We ship to P.O. Boxes through USPS.

 

 

Questions?

If you have any questions about shipping, please contact us at:

eternal.stoke.co@gmail.com